Contact information
Contact Us
Thank you for choosing ZeltaCollections AU. We are committed to providing exceptional service and support for all your Pokémon TCG needs. Whether you have an inquiry regarding a recent order or a question about our upcoming releases, our team is here to assist.
Contact Information
Business Name: ZeltaCollections AU
Email: info@zeltacollections.com.au
Website: zeltacollections.com.au
Business Hours: Monday – Friday | 9:00 AM – 5:00 PM AEST
Support Categories
Order Management
Status updates and tracking information.
Modifications to shipping addresses or order details.
Cancellations and pre-order inquiries.
Product & Stock
Inquiries regarding product specifications and SKU details.
Stock availability and restock timelines.
Information on upcoming set release dates.
Returns & Claims
Reporting damaged, incorrect, or missing items.
Return authorization requests and refund status.
Please report any discrepancies within 48 hours of delivery.
Response Standards
We aim to address all correspondence promptly within the following timeframes:
General Inquiries: 1–2 business days.
Urgent Matters (Damages/Errors): Within 24 hours.
Email Guidelines
To ensure a swift resolution, please include the following in your communication:
Subject Line: Include your Order Number and a brief summary (e.g., Order #12345 – Address Change).
Order Details: Your full name and date of purchase.
Documentation: For damaged items, please attach clear photographs of the product and the original packaging.
Professional Inquiries
Wholesale & Bulk Orders
For wholesale pricing or bulk distribution inquiries, please email info@zeltacollections.com.au with your business name, ABN, and estimated requirements.
Media & Partnerships
For all collaboration, sponsorship, or media inquiries, please provide your platform details and a brief proposal to our primary email address.
Stay Updated
For the latest product announcements and official restock notifications, please visit our website or follow our official social media channels.
ZeltaCollections AU Your Reliable Source for Pokémon TCG.
