Privacy policy
Privacy Policy
Last Updated: March 28, 2026
At ZeltaCollections AU, we prioritize the security and privacy of our customers. This Privacy Policy explains how we collect, use, and protect your personal information when you visit zeltacollections.com.au, make a purchase, or communicate with our team.
By using our Services, you agree to the collection and use of information in accordance with this policy.
1. Information We Collect
To provide a premium shopping experience, we collect information that identifies you or relates to your device.
Contact Details: Name, shipping address, billing address, phone number, and email address.
Payment Information: We use secure third-party processors (Shopify Payments). We do not store your full credit card details on our servers; we only receive transaction confirmations.
Order History: Details of products viewed, items in your cart, and your purchase history.
Technical Data: IP address, browser type, device information, and how you interact with our website via cookies.
2. How We Use Your Data
We use your information strictly to fulfill our commitment to you and improve our business operations:
Order Fulfillment: To process payments, arrange shipping, and manage returns or exchanges.
Customer Support: To respond to your inquiries and provide updates on your orders.
Security & Fraud Prevention: To protect our store and your account from unauthorized activity.
Personalization: To remember your preferences and recommend products you might like.
Marketing: If you opt-in, we may send you news regarding new Pokémon TCG releases and restocks. You can unsubscribe at any time.
3. Data Disclosure & Third Parties
We do not sell your personal information. We only share data with trusted service providers essential to our operations:
Shopify: Our platform provider that hosts this store.
Fulfillment Partners: Shipping carriers (e.g., Australia Post) to deliver your orders.
Legal Compliance: We may disclose information if required by law or to protect our rights and the safety of our users.
4. Cookies & Tracking
Our website uses cookies to improve functionality.
Functional Cookies: Necessary for the cart and checkout process.
Analytical Cookies: Help us understand how visitors use the site so we can improve the layout.
Management: You can disable cookies through your browser settings, though some features of the store may become unavailable.
5. Security & Retention
Protection: While no method of transmission over the internet is 100% secure, we follow industry standards and utilize Shopify’s secure infrastructure to protect your data.
Retention: We retain your personal information only as long as necessary to provide you with services, comply with legal obligations (such as tax laws), and resolve disputes.
6. Your Rights (Australian Privacy Principles)
As an Australian-based customer, you have specific rights regarding your data:
Access: You may request a copy of the personal data we hold about you.
Correction: You have the right to ask us to correct any inaccurate information.
Deletion: You may request that we delete your account and associated data (subject to legal retention requirements).
Opt-Out: You can unsubscribe from marketing communications via the "Unsubscribe" link in any email.
7. Children's Privacy
ZeltaCollections AU does not knowingly collect data from children under the age of 18. Our services are intended for adults or under the supervision of a parent or guardian. If you believe a minor has provided us with data, please contact us for immediate removal.
8. Changes to This Policy
We may update this policy periodically to reflect changes in our practices or for legal and regulatory reasons. Any updates will be posted on this page with an updated "Last Updated" date.
9. Contact Us
For any questions regarding your privacy, data access, or to file a complaint, please contact:
ZeltaCollections AU Support Email: info@zeltacollections.com.au
Website: zeltacollections.com.au
ZeltaCollections AU Your Reliable Source for Pokémon TCG.
